Flour Drum – Terms and Conditions

To commence production, we require a 100% non-refundable payment. We will send you notification upon receiving your order. Payment through the website can be made by credit card only (Visa, Mastercard or American Express).


All orders over $100 require photo ID to be shown upon collection.


No online cancellation or change of order is available. Should you wish to cancel or make a change to your order, please contact us 02 9565 2822 during our opening house on weekdays or visit the cafe direct.


We take great care and pride in all Flour Drum Newtown products. Should you be unhappy with the product received, please contact us directly on 02 95652822 or email us at sales@flourdrum.com.au. We shall deal with all issues on a case by case basis and reserve the right to resolve accordingly. In order for a full refund to be granted we request that the product in question to be returned to Flour Drum Newtown in their original condition. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre- pay all postage and insurance. Flour Drum Newtown will not be responsible for parcels lost or damaged in transit if you choose not to insure. Any other complaint not covered by relevant consumer laws, will be subject to our customer service policy with remedies at the discretion of management.


Risk and title in the products passes to you upon collection.


All product images on our web site and social media platform are for illustration purposes only. Our products are handmade, colours, shades and sizes may vary from image/description. The information contained on this site is provided by Flour Drum Newtown in good faith. The information is derived from sources we believed to be accurate and current as at the date indicated in the respective sections. Flour Drum Newtown nor any of its directors or employees give any representation or warranty as to the reliability, accuracy or completeness of the information, nor do they accept any responsibility arising in any way (including by negligence) for errors in, or omissions from, the information. Provided that it is fair and reasonable to do so, any liability of Flour Drum Newtown resulting from a breach of warranty (express or implied) in relation to products ordered from our website will be limited as follows: If the breach relates to the products, to the replacement of the products or the supply of equivalent products. These limitations do not apply to any condition or warranty implied by legislation that does not permit our liability to be limited.


GST is applicable and included on all prices.